Services

Customer Service

Your business expansion starts with flawless customer experience

We understand that expanding into international markets can be a major challenge for online stores. That’s why we offer high-quality customer support services, specifically designed to facilitate this transition and support your success in new markets. Our young and enthusiastic team is here to support you every step of the way, ensuring a positive and professional experience for every customer.

Why choose our customer support service?

A young, empathetic, and friendly team

We are a dynamic team of native speakers in your target languages, specialized in customer relations. We provide assistance in Romanian, Hungarian, Bulgarian, German, Croatian, Polish, and Slovak — so we can communicate clearly and effectively with your local customers.

Proven international experience

We have hands-on experience supporting e-shops across various markets in Central and Eastern Europe. We quickly adapt to the cultural specifics of each country and deliver personalized solutions tailored to local expectations.

Our priority: customer satisfaction

Customer relationships are key. We respond promptly, with empathy and professionalism, helping increase customer loyalty and build your brand’s reputation.

Flexibility and adaptability

E-commerce is constantly evolving — and so are we. We’re always ready to implement new technologies and communication flows while maintaining high standards in any context.

Cost optimization and efficiency

Outsourcing customer service significantly reduces operational costs. We handle interactions efficiently, prevent unnecessary complaints and returns, and contribute to your business’s profitability.

What exactly do we offer?

  • Multichannel support – we handle inquiries via phone, email, live chat, and social media.

  • Personalized service – each customer receives tailored responses delivered with empathy and respect.

  • Feedback & continuous improvement – we gather and analyze customer feedback to constantly improve your services.

 

Multilingual support: Markets served

  • Romanian – full support for customers in Romania

  • Hungarian – dedicated assistance for the Hungarian market

  • Bulgarian – effective and personalized communication for customers in Bulgaria

  • Croatian – support tailored to local consumer behavior

  • German – high-quality service for customers in Germany

  • Polish – prompt and professional handling of customer inquiries in Poland

  • Slovak – friendly and clear assistance for the Slovak market

  • Czech – Localized support for clear and natural communication with customers in the Czech Republic

  • Slovenian – Professional assistance tailored to the needs of consumers in Slovenia

This multilingual capability allows us to deliver a unified yet localized service, ensuring a positive and relevant experience for every audience segment.

Contact Us

Want to learn how we can help you scale your online store into international markets?

Write to us — we’ll reply promptly and build a personalized customer support strategy tailored to your business needs.