Where Can You Expand with Us?
FAQ
1. Expansion
We focus on what we do best. With our help, you can successfully expand your business into the Romanian market.
We are a local company based in Oradea, made up of native speakers who deeply understand the specifics of the Romanian market and know how to turn them into real advantages for your online store—especially when it comes to customer relations.
You can count on us to be a reliable, stable, and dedicated partner for launching and growing your e-shop in Romania.
We offer a full-service expansion package:
Romanian-speaking customer support
Professional translation and localization
Opening a local bank account
Company formation in Romania
VAT registration
Local return address (collection point)
2. Customer Support
For each of our partners, we strive to assign a dedicated person fluent in both Slovak and Romanian. This eliminates language barriers and ensures authentic, fluent communication between your online store and Romanian customers.
The most common channels we use for customer support are:
💬 Live Chat
📞 Phone
📱 Facebook, Instagram, and WhatsApp Messages
Of course, we’re flexible and open to using any other communication channels you prefer.
Yes, we can provide you with a Romanian phone number without any contractual obligations.
If needed, we can also supply a mobile phone, depending on your operational requirements.
3. Translations
Yes, we provide full translation services for online stores, including all pages, product descriptions, and legal texts.
We also translate and adapt:
Google Ads campaign texts
Facebook and Instagram posts
Banners and promotional materials
Everything is tailored to your brand’s tone and specific needs.
Absolutely. If you need certified translations for official documents, certificates, or contracts, you can count on us.
We offer fast, professional, and cost-effective services.
4. Collection Point
In e-commerce, many Romanian customers pay close attention to return and complaint policies.
From our experience, customers are more likely to make a purchase and place greater trust in an online store that provides a local address for returns and complaints.
If you wish to use this service, we’ll provide you with a Romanian address, staffed by a responsible person from Monday to Friday, between 08:30 and 17:00.
📦 Any parcel returned by your customers will be securely received, and you will be notified immediately upon delivery.
This allows you to speed up the return or complaint resolution process – something customers greatly appreciate.
5. Legal and Tax Consultancy
Yes, we can recommend a suitable bank and assist you throughout the entire account opening process.
We handle the preparation and translation of all necessary documents, so you’ll only need to visit the bank to sign the papers.
We choose banks with straightforward administrative procedures to save you time and avoid complications.
Absolutely. If you own an online store and want to sell in Romania, setting up a local company offers a significant advantage.
Romanian customers prefer to buy from locally registered businesses—it builds trust and simplifies payments and returns.
We manage the entire company formation process, including consulting, documentation, translations, and registration.
If your store is growing and your turnover is approaching the legal threshold, it’s time to register for VAT in Romania.
No need to worry—our team can handle this process entirely, allowing you to stay focused on growing your business.
6. Online Marketing
We do not provide online marketing services directly.
However, based on successful collaborations and recommendations from our partners,
we can connect you with a trusted agency that has proven experience in digital marketing for the Romanian market.
This way, you’ll benefit from specialized support tailored to the local market—without wasting time searching for the right partner.